Professor Trish Greenhalgh will present a seminar at QUT on the 28th March titled “Why do most technology programmes in healthcare fail? An introduction to the NASSS framework”
Date: 28 March 2018
Time: 2pm – 3pm followed by drinks and nibbles
Venue: IHBI Seminar Room, 60 Musk Ave, QUT Kelvin Grove
Please RSVP to firstname.lastname@example.org for catering purposes
Many promising technological innovations in health and social care are characterized by nonadoption or abandonment by individuals or by failed attempts to scale up locally, spread distantly, or sustain the innovation long term at the organization or system level. This talk will present a new evidence-based, theory-informed, and pragmatic framework to help predict and evaluate the success of a technology-supported health or social care program.
The final nonadoption, abandonment, scale-up, spread, and sustainability (NASSS) framework is based on a literature review of technology implementation frameworks and analysis of an extensive empirical dataset including more than 400 hours of ethnographic observation, 165 semistructured interviews, and 200 documents. NASSS has several potential uses: (1) to inform the design of a new technology; (2) to identify technological solutions that (perhaps despite policy or industry enthusiasm) have a limited chance of achieving large-scale, sustained adoption; (3) to plan the implementation, scale-up, or rollout of a technology program; and (4) to explain and learn from program failures.
The NASSS framework was published in early November 2017 and is already one of the most downloaded papers ever published in the Journal of Medical Internet Research. Various researchers, design companies, consultancies and policymakers have begun to use it to guide, support and/or evaluate the development, adoption, implementation and scale-up of technology-supported programmes. This lecture will introduce the NASSS framework, give examples of its application and invite discussion on how it might be used and refined in the future.
About the speaker
Trish Greenhalgh is Professor of Primary Care Health Sciences and Fellow of Green Templeton College at the University of Oxford. She studied Medical, Social and Political Sciences at Cambridge and Clinical Medicine at Oxford before training first as a diabetologist and later as an academic general practitioner. She has a doctorate in diabetes care and an MBA in Higher Education Management. She now leads a programme of research at the interface between the social sciences and medicine, working across primary and secondary care.
Her work seeks to celebrate and retain the traditional and the humanistic aspects of medicine and healthcare while also embracing the unparalleled opportunities of contemporary science and technology to improve health outcomes and relieve suffering. Three particular interests are the health needs and illness narratives of minority and disadvantaged groups; the introduction of technology-based innovations in healthcare; and the complex links (philosophical and empirical) between research, policy and practice.